Make your Salesforce Project More Successful by Inviting a BA to the Party (Or Thinking Like One)


Today I welcome my good friend, Garry Polmateer as a guest blogger at CRMFYI. Garry is not only a Salesforce community rockstar, but he's planned and executed some great Salesforce implementations,

A Little Help from My Friends


In a demonstration of community and collaboration, Mike Gerholdt and I have created a blog post / demo video of utilizing inline Visualforce to display rich text info in standard page layouts without

Chatter-vantage #1 - No Need to Rush the Stage


Salesforce has created a conference attendee experience using Chatter that blows away all other conferences. Their Dreamforce Attendee Portal allows attendees to connect with speakers before, during

I Need You; to Join The Salesforce Channel Community


If you follow me on Twitter, it's hard to miss my regular status updates like,  "21 videos were posted to The Salesforce Channel today," but what's that all about? The Salesforce Channel is a website

Calling All Heroes! You Belong at Dreamforce


Earlier this year, I wrote about being a hero to your users, and the gist of it was that through social media, you can surround yourself with fantastic people who will make you a hero to your users. I

User Groups

Successforce 3.0 – Come and Join Us

Posted on by Jeff Grosse in Social Networking, User Groups | 1 Comment

successforceEver wanted to make your voice heard in the Successforce Community?  Well, Salesforce gives you lots of outlets to express yourself, but do you ever feel confused by all the parts of the overall Salesforce Community site?  Wikis, blogs, user groups, Connect on Demand, forums, articles, ideas, guides….they are all a part of the community, but how are you making use of them?

Here’s your chance to get the ear of Salesforce and help shape the next generation of the Successforce site.  My good friends Erica Kuhl (Kuhlio) from Salesforce and Pete Fife (Fifedog) from Mirapoint started a new Facebook group that I’m absolutely going to be a part of.  It’s called Salesforce User Community 3.0.  We’re going to put our heads together and figure out how we can make the most usable, helpful, insightful, and dynamic community of Salesforce users.  We need your help too.  

Come on over and join the group in Facebook, and join us for a meeting at Dreamforce as well.  More details will follow and certainly we’ll have some phone meetings later on as well.  Put your thinking caps on now and get ready to share what works for you about the Successforce Community today and what you’d like to see changed.

New Salesforce Bloggers to Keep the News Flowing

Posted on by Jeff Grosse in Blogs I Read, News, Social Networking, User Groups | 7 Comments

AEblogThere are two relatively new Salesforce bloggers that you should get to know.  If you haven’t already read their blogs, I encourage you to check out The Admin Exchange and Salesforce Times.

The Admin Exchange is written by Matt Evans, a seasoned Salesforce admin from the Chicago area.  Mat has been a speaker at Dreamforce before so you may recognize him already.

SFTimesSalesforce Times is written by Vancouver’s own Adam Killam.  Adam is a Salesforce User Group Leader so some of you might know him from there.

Dreamforce Video Tips – What to Do Monday Evening…..Before the Gala

Posted on by Jeff Grosse in Dreamforce, Productivity, Social Networking, User Groups | Leave a comment

So you’ve taken in the the first full day of Dreamforce next Monday, and you’re looking for what to do before the Global Gala…..what should you do?  Today’s video tip will tell you all about one great (and highly recommended) option. 

Sneak peek…..check out the user group reunion cocktail hour from 6–8 PM in the Expo Hall.

Salesforce user groups now number 46!  My estimate in the video is off, but that number is amazing.  There are 46 groups of people around the world that range in size from about 10 to well over 400 people.  These are people who get together monthly or every few months to share what they’ve been doing with Salesforce and get ideas and inspiration from others.  These groups are independent of Salesforce and though they may have Salesforce employees invited as guests, they are run locally by users, developers, admins, and others.

Get acquainted with who leads a user group in your area and check it out.  You’ll find it well worth it.

http://www.ustream.tv/crmfyi/videos/WhwE4z3GiB2HM8dKufVxw7F2pLttiKm7

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The $200 Sixth Reason to Get Involved

Posted on by Jeff Grosse in International, Local, Social Networking, User Groups | Leave a comment

DF07GreenBulbI know of a sixth reason you should join a Salesforce local user group.  Up to $200 off your registration for Dreamforce 07, the Salesforce event of the year.  (See my other five reasons to get involved)

Anyone who registers for Dreamforce before July 16 automatically gets the $100 off, but when you join a local user group, you’ll be able to get a promotional code that gives you the additional $100 off when you register by July 13.  User group leaders will be distributing the code within the next couple weeks so expect an email from yours.

If you have any issues receiving your promotional code, you can contact me at jeff [at] crmfyi [dot] com and I’ll help make sure you get it.

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Five Reasons to Get Involved

Posted on by Jeff Grosse in Local, Social Networking, User Groups | 2 Comments

UGpeopleYou’re not alone in the Salesforce.com world! It can sometimes feel that way when you have your head down in all the daily work you do. You wonder if there’s a better way to get your work done. Who works in the same type of environment that you do and has something to share? Who has already solved a problem you’re now seeking an solution to? I can think of a place.

In 42 cities or countries around the world, there are local user groups of people who want to meet you. Each one of those groups are led by one or more people who are passionate about getting users, developers, administrators, and executives together, face-to-face and sharing ideas, innovation, and success. They want to show you what they’re doing and they want to hear what drives your success with Salesforce.

I may be a little biased personally, considering I lead one of these user groups, but then again, it also helps me validate that these groups are important and that they work. I’ve gotten a lot of feedback from our group and they consistently talk about the ideas they pick up and can put to use often times, the very next day.

Here are my five reasons I encourage you to join a group near you.

  1. These groups exist for you – You’re a user of Salesforce, and so are we. There aren’t that many opportunities to meet face-to-face with other users so take advantage of these times.
  2. You have something to share – Whether you’ve a Salesforce guru or new user, your input is valuable.
  3. You’ll be more informed – User groups are opportunities to learn from experts about new features within Salesforce and how to get the more out of the features you already have. Some of the topics of our last three meetings were the new Customer Portal, integrating maps into dashboards, strategic account management, analytics mashups, project implementation best practices, and data management strategies.
  4. You’ll be heard – Salesforce listens to user groups.  It’s also a way of promoting ideas you’ve put into the Idea Exchange.
  5. You need to get out – Sitting heads-down in your work day in, and day out, you need a break for social interaction that is business related. User groups have fun. Ask the people involved. Those two hours away from the office can be very well spent in the midst of people who will help inspire you to greater work and productivity.

User groups exist for and are made successful by people like you who get involved and share ideas. Check and see if there’s a group near you and join one to find out when the next meeting near you is. You’ll be glad you did.