Make your Salesforce Project More Successful by Inviting a BA to the Party (Or Thinking Like One)


Today I welcome my good friend, Garry Polmateer as a guest blogger at CRMFYI. Garry is not only a Salesforce community rockstar, but he's planned and executed some great Salesforce implementations,

A Little Help from My Friends


In a demonstration of community and collaboration, Mike Gerholdt and I have created a blog post / demo video of utilizing inline Visualforce to display rich text info in standard page layouts without

Chatter-vantage #1 - No Need to Rush the Stage


Salesforce has created a conference attendee experience using Chatter that blows away all other conferences. Their Dreamforce Attendee Portal allows attendees to connect with speakers before, during

I Need You; to Join The Salesforce Channel Community


If you follow me on Twitter, it's hard to miss my regular status updates like,  "21 videos were posted to The Salesforce Channel today," but what's that all about? The Salesforce Channel is a website

Calling All Heroes! You Belong at Dreamforce


Earlier this year, I wrote about being a hero to your users, and the gist of it was that through social media, you can surround yourself with fantastic people who will make you a hero to your users. I

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» Social Networking

Be a Hero to Your Users

Posted on February 25, 2010 by Jeff Grosse in AppExchange, News, Social Networking | 4 Comments

This week I had a chance to write a guest blog post for the Salesforce AppExchange. I chose to write about utilizing networks to become a hero to your Salesforce users.

It’s not hard, it really doesn’t take that much time, and in the beginning, you can even start out by just listening in. No matter your experience level with Salesforce, you’ll gain a lot, just by listening on on some of the channels I mention.

Have a look and I welcome your feedback either here or on the AppExchange blog.

With a network, you don’t need to have all the answers to be a hero to your users.

Successforce 3.0 – Come and Join Us

Posted on September 22, 2008 by Jeff Grosse in Social Networking, User Groups | 1 Comment

successforceEver wanted to make your voice heard in the Successforce Community?  Well, Salesforce gives you lots of outlets to express yourself, but do you ever feel confused by all the parts of the overall Salesforce Community site?  Wikis, blogs, user groups, Connect on Demand, forums, articles, ideas, guides….they are all a part of the community, but how are you making use of them?

Here’s your chance to get the ear of Salesforce and help shape the next generation of the Successforce site.  My good friends Erica Kuhl (Kuhlio) from Salesforce and Pete Fife (Fifedog) from Mirapoint started a new Facebook group that I’m absolutely going to be a part of.  It’s called Salesforce User Community 3.0.  We’re going to put our heads together and figure out how we can make the most usable, helpful, insightful, and dynamic community of Salesforce users.  We need your help too.  

Come on over and join the group in Facebook, and join us for a meeting at Dreamforce as well.  More details will follow and certainly we’ll have some phone meetings later on as well.  Put your thinking caps on now and get ready to share what works for you about the Successforce Community today and what you’d like to see changed.

Dreamforce Video Tips – What’s Going On? and the App Crawl

Posted on September 14, 2007 by Jeff Grosse in Dreamforce, Productivity | Leave a comment

Today’s video tips cover how to be aware of what’s going on at Dreamforce as well as some info on an activity going on Sunday night at Dreamforce. 

First and foremost, if you want to know what’s going on at Dreamforce (of course you do), there’s one place you need to go.  The Dreamforce07 Channel at Jaiku. 

This will be a running log, minute by minute, of what’s going on at Dreamforce.  Many people will be contributing to this constant flow of information from blogs, photos, and microblog posts in the keynotes as well as through all activities. 

In light of the news that Visualforce, a new level of customization in Salesforce is launching at Dreamforce, you’ll want to tune in and see what’s happening.  If you’re at the conference, check the channel when you get a chance as it will be a good journal of what you’ve been hearing and probably some stuff you didn’t hear. 

If you can’t make it to Dreamforce, you don’t have to be in the dark.  You can either visit the Dreamforce07 Jaiku Channel or add it to your favorite RSS reader for perusing later. 

As for the Sunday activities, be sure to join the first App Crawl Pub Crawl at the Thirsty Bear Brewing Company just down the block from the Muscone.  This is an event hosted by about seven AppExchange partners.  There will be great giveaways there too.

http://ustream.tv/crmfyi/videos/FA3inLaMOKyJvzZcIGkkjw

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Connect the Dots – Not Just Child’s Play, It’s Relationship Analytics

Posted on May 10, 2007 by Jeff Grosse in Analytics, Data Mining, Social Networking | 2 Comments

Want to make a connection with someone at a prospect, but you don’t know who to go through?  It’s the age-old problem of making the connections you want through paths you don’t yet know.  How do you do it?  

Suppose I want to meet Dave Girouard, VP and General Manager of Google Enterprise.   What’s my best method of getting to him?

If I go in through LinkedIn, I see that I’m three degrees from him.  I can go through six of my connections to get to one of his connections to get to him.  Sounds good so far.  But who should I go through?  Who carries the most weight getting me in?  Did one of these people go to the University of Michigan with him?  Did someone work with him at Accenture?  It’s hard to tell.  I can’t draw any conclusions like that from what I have.

In comes Cogito, Inc., an on-demand relationship analytics company that can take hundreds of thousands of pieces of data about every person between me and Dave and assess the best path for me to follow.  It can take LinkedIn, Hoovers, Zoom Info, and hundreds more public sources and put them together for me graphically, without me hardly lifting a finger.  Cogito calls it Social Network Analytics.  “If somebody knows somebody else, however that might be, we can tell you how strong that relationship is, no matter how highly separated the relationship is,” says Coleman Barney, President and CEO of Cogito.

And if that wasn’t cool enough, imagine drawing those paths from you to your Contacts and Accounts in Salesforce.com.  Imagine seeing a thumbnail pathway from you to your prospects right there in Salesforce.  Find your best way to key influencers using the data you have, along with everything else that’s out there.  That’s relationship management to the next level and that’s powerful!  And for $10 a month, it sounds like instant ROI.

To find out more, check out Robert Scoble’s interview with Coleman Barney from Cogito. 


 

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