Make your Salesforce Project More Successful by Inviting a BA to the Party (Or Thinking Like One)


Today I welcome my good friend, Garry Polmateer as a guest blogger at CRMFYI. Garry is not only a Salesforce community rockstar, but he's planned and executed some great Salesforce implementations,

A Little Help from My Friends


In a demonstration of community and collaboration, Mike Gerholdt and I have created a blog post / demo video of utilizing inline Visualforce to display rich text info in standard page layouts without

Chatter-vantage #1 - No Need to Rush the Stage


Salesforce has created a conference attendee experience using Chatter that blows away all other conferences. Their Dreamforce Attendee Portal allows attendees to connect with speakers before, during

I Need You; to Join The Salesforce Channel Community


If you follow me on Twitter, it's hard to miss my regular status updates like,  "21 videos were posted to The Salesforce Channel today," but what's that all about? The Salesforce Channel is a website

Calling All Heroes! You Belong at Dreamforce


Earlier this year, I wrote about being a hero to your users, and the gist of it was that through social media, you can surround yourself with fantastic people who will make you a hero to your users. I

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Geo Got Me Excited on a Monday Morning

Posted on by Jeff Grosse in AppExchange, Force.com, News, Sales | 5 Comments

This morning, I discovered a new AppExchange app that quickly became the second-most exciting thing I’ve seen on a Monday morning in quite some time. (The top most exciting thing this morning was trying out my new french press coffee maker at work (shown at right))

The app is called Find Nearby Accounts, Contacts, and Leads and it provides you the means of geolocating all your Accounts, Contacts, and Leads using Google Maps in a completely easy way. The installation took five minutes. Configuration took another ten minutes (really only on account of watching some helpful videos provided right on a setup tab for the app). Soon thereafter, I was geolocating all my records like a mad-man. Well, truthfully, the Geo-code tab took care of that whole thing for me, but it was completely easy, user-friendly, free, and best of all, the end result was a pretty fantastic app.

So what does it do?

You add a few fields to your Page Layouts in Salesforce like “Find Nearby” and “Mapping Status.” If the address has not been mapped before, simply click Locate Account (or Contact or Lead) next to Find Nearby and it will geocode it for you. Then filter your results by whether you want to see Accounts, Contacts or Leads and within what mile range of that initial account. The result set can then be dragged over to the Driving Directions section. There you can quickly order the people and places you need to see and quickly generate Google Maps of how to get from one to another.

For the sake of challenging the system, I selected 16 accounts that I wanted to go see. I didn’t put them in any particular order and literally, 20 seconds later, I had directions for the 1755 mile trek I’d need to take to visit all 16 of those customers.

Another feature within that map is a green plus sign on each Account, Contact, or Lead which quickly helps me create a calendar event to meet with them, right in Salesforce. It couldn’t get much easier.

You can also add a “Map” button to your List View Layout and create a map of any grouping of Accounts, Contacts or Leads that you can find using a List View.

While there were some apps available on the AppExchange before to help you geolocate records and even very nicely get you directions, this is the first time I’ve seen something so deeply integrated, easy to setup and completely free. I kid you not that I was up and running in under 20 minutes. That’s the power of a great set of APIs from both Salesforce and Google. The AppExchange makes it easy to install it, and I have to hand it to Iman, the guy who hosts the six videos showing how to configure and use the features of the app. Iman’s work was not only really useful, but he’s now set a great standard for setup help that I hope other AppExchange partners will use as well.

This app got my mind thinking of all the other things I might want to use this for in the future. Maybe it will spark something with you too. One of the things I appreciate most abou the AppExchange is seeing what others have done and imagining how to take it further with my company. It could be something little or something huge, but it makes me think.

To see the magic, check out these short demos.

How Low Can it Go? (The Barrier to Entry in Cloud Computing, that is)

Posted on by Jeff Grosse in News | 9 Comments

LimboIt seems that in the midst of tightening budgets, reducing workforces, and declining revenues, you’d think there would be no such thing as something for free.  Who’s going to give away anything for nothing?  It seems that Salesforce and Google are happy to give stuff away.  Your company can get Google Apps Stadard Edition for up to 100 50 users absolutely for free.  That includes Google Docs, Google Sites, Google Talk, Google Mobile, Google Calendar, and Gmail.  Google is also giving away   If you’re a developer, you can get started on Google App Engine for Java, create, and deploy scalable apps on Google’s scalable architecture, with zero investment.  Then just this week, Salesforce announced Force.com Free Edition.  But what can you do with that, you ask?  A heck of a lot, actually.

Anyone can sign up for Force.com Free Edition.  All it takes is filling out your contact info.  And what do you get for a little info about yourself? You get one System Administrator User and up to 99 other “Standard Users” as well as;

  • The comprehensive capabilities of the Force.com platform
  • One custom app
  • One Web site with up to 250,000 page views per month
  • Up to 10 custom objects (custom database tables) per user
  • A sandbox development environment to test the app or site before deploying it
  • Free online training
  • A library of sample applications

As System Administrator, you’ll see all the standard objects like Accounts, Contacts, Opportunities, Leads, and Cases.  As a Standard User, you can’t see those objects.  Someone asked me the other day, “What’s the point of Free Edition without CRM for those 99 other users?”  The use is “proof of concept.”  Anybody even thinking of trying out Cloud Computing can now get their own instance of Salesforce, and programmers and non-programmers alike, can build their own custom apps, completely for free; zero investment.  And as you see from the features, you can even use new Salesforce Sites functionality to build a public web page to display as much or as little of your data as you want to anyone in the world.

If you’re even considering moving a business application ot the cloud (which you should be considering), you need to check out Force.com Free Edition.  Literally, the only risk you run is spending your time investigating it.  They’ve even provided you with a sample recruiting app to try out and customize.

The risk has never smaller, the cost has never been lower, the time has never been better to look into Cloud Computing.  I highly recommend you check out a great blog post by Appirio’s Balakrishna Narasimhan posted this week about “What Force.com Free Edition & Force.com Sites Mean for the Enterprise.”  Appirio is even offering workshops to accelerate the process of helping you get in the cloud.  Check it out.

There’s no doubt, Salesforce and Google are offering these services for free to get you hooked on them.  At the same time, consider the money your IT department is sinking in infrastructure and software licensing today.  Cloud computing is transforming businesses right now.  Nothing mission critical to business ever comes for free, but some some strategic investments will be made by thousands of companies this year in the cloud, and those companies are going to see the power, security, scalability, reliability , and cost savings of the cloud.  Salesforce and Google are leading the way.

(Thanks to Torrez for the picture.www.flickr.com/photos/torrez/ )