Can you think of a significant day in the history of software? I’m looking for a day that a single company changed the way millions of people do business and made them more productive. I’m guessing there have been a few; but honestly none of them quickly come to mind. From this point forward though, June 22, 2010 ought to stick in your mind as “The Day the Earth was Chatterized. “
Salesforce Chatter is a collaboration platform for business that’s as intuitive to use as Facebook, more contextual than email, more alive than SharePoint, and runs on a secure, private, and trusted infrastructure already delivering billions of transactions each week.
From the first public mention of the word “Chatter” by Marc Benioff, the CEO of Salesforce, to the day it went live for 77,300+ customers, only 216 days passed. And in just 125 days, the Chatter private beta went from 100 to more than 5,000 customers. During the beta, more than 100,000 people used Chatter, and polled recently, 90% of them would recommend Chatter to others. Words like “amazing”, “crazy cool”, “fantastic”, and “monstrous win” are how users describe the Chatter experience. That’s impressive for a feature that can be enabled and deployed in under one minute, with just five clicks of the mouse, with nothing to install; no hardware, no software.
The Veil on Salesforce Data Lifted
While Chatter and Salesforce CRM data are both available to everyone with a Salesforce license today, Salesforce revealed a new version of Chatter licensing which helps extend Chatter and even basic Salesforce data to all enterprise employees at a significantly reduced price. This Chatter-only license offers
- Profiles
- Status Updates
- Real Time Feeds
- Content and File Sharing
- Groups
- Ideas
- Read Only Access to Accounts and Contacts
- Limited Access to the Force.com Enterprise Cloud Computing Platform
Priced at $15 per user, per month, Chatter-only users will be able to utilize corporate data like Accounts and Contacts which have previously been completely off-limits without a full-Salesforce license. Additionally, each Chatter-only user is allocated up to 600 MB of storage space for Chatter content sharing while Enterprise and Unlimited Edition users get a storage bump from 500 MB per user to 1 GB. Professional Edition users get 600 MB of content storage.
Not that long ago, a single add-on license for Salesforce Content was $35 per user per month. Now all Salesforce users get Content included in their licensing and Chatter-only users get tremendously more than just Content was, and at less than half that original price.
While Chatter, file, and content collaboration is a great reason to get these new Chatter-only licenses, I can imagine a fair number of them will also be sold for the sheer fact that it allows read-only access to to Accounts and Contacts, some of the key data in any company.
Additionally, organizations will be able to share one custom application from the Force.com platform with their Chatter-only users.
As if adding Chatter to every Salesforce org wasn’t exciting enough, Salesforce also revealed that there are 30 new ChatterExchange apps available today to bring the Chatter add-on ecosystem to 60 apps. While every one of 160,000 customer designed apps are also Chatterized, these new ChatterExchange apps extend the usefulness of Chatter beyond what even Salesforce imagined. The thing I really like about the ChatterExchange is that this ecosystem is only beginning. Developer preview only began 99 days ago and already we see apps to Chatter when conference room lights are turned on, save and rate Chatter, auto-refresh group and individual status updates, bring in outside collaborators through Google Wave, map out where service reps are and reassign them on-the-fly, Chatter analytics and tons more. Considering Dreamforce 10 is still 23 weeks away, we’re going to see some fantastic new Chatter add-ons before the big show.
For information on getting started with Chatter, visit the new Getting Started page at Salesforce. There you’ll find easy to use resources like:
- Admin activation guide
- Sample email template for rolling out Chatter
- Interactive user training
- Use cases for Chatter
- Customer case studies
- FAQs
- Customer testimonials
- Customer survey results
Chatter customers really say it best.













