Make your Salesforce Project More Successful by Inviting a BA to the Party (Or Thinking Like One)


Today I welcome my good friend, Garry Polmateer as a guest blogger at CRMFYI. Garry is not only a Salesforce community rockstar, but he's planned and executed some great Salesforce implementations,

A Little Help from My Friends


In a demonstration of community and collaboration, Mike Gerholdt and I have created a blog post / demo video of utilizing inline Visualforce to display rich text info in standard page layouts without

Chatter-vantage #1 - No Need to Rush the Stage


Salesforce has created a conference attendee experience using Chatter that blows away all other conferences. Their Dreamforce Attendee Portal allows attendees to connect with speakers before, during

I Need You; to Join The Salesforce Channel Community


If you follow me on Twitter, it's hard to miss my regular status updates like,  "21 videos were posted to The Salesforce Channel today," but what's that all about? The Salesforce Channel is a website

Calling All Heroes! You Belong at Dreamforce


Earlier this year, I wrote about being a hero to your users, and the gist of it was that through social media, you can surround yourself with fantastic people who will make you a hero to your users. I

» Cloud Computing

Joys of the Anywhere Nowhere Office

Posted on by Jeff Grosse in Productivity | 8 Comments

A few weeks ago I read a post by Steve Gillmor from Salesforce.com about The Office of the Future which pointed out how high tech (iPad, iPhone, GoToMeeting, Skype) and “low rent” (McDonalds parking lot) the office of the future is for some already.

Last night, I was getting ready to go out for the night to do a video shoot and some post-production work when I stopped to think, “Should I bring my laptop with me?” Only a couple of thoughts later in my mind, I concluded that my office is not just an anywhere office, it’s really at the same time a nowhere office. I headed out the door with only a iPhone in hand, yet I knew that I wouldn’t lose productivity that night on account of the lack of technology I was carrying.

In video post-production, you spend a lot of time designing the look and feel you need for a project, then when it comes to output, you can spend hours waiting for your work to be rendered, encoded and finally published to whatever medium you choose. What can you do while you’re waiting? The answer is be productive on a computer that’s anyone’s.

A majority of the business tools I use every day don’t live on a hard drive. They’re in the cloud so Im not locked to a physical office location, nor even to a specific piece of hardware like a laptop or a network to be productive.

What could I do from the edit bay while my projects were rendering and encoding?

I could into Salesforce.com, send some custom email templates to prospective customers and update opportunities I am working on. I could add publishing and video view analytics from The Salesforce Channel to the custom objects in Salesforce and update my channel performance dashboard.

I could search for, organize, filter, and publish videos for The Salesforce Channel all from a standard web browser. Even all my tag groupings are stored in Google Docs so I wasn’t more than a login away from all that.

I could use HootSuite to look at all my favorite Twitter groups and send updates off to my Facebook profile and Pages as well as LinkedIn and obviously Twitter. Through the browser, HootSuite give me a consistent user interface with the same productivity and immediate connectivity to all my networks. All configurations are stored in the cloud and look the same, no matter where I log in.

I could look for new blog posts and status updates on the most important companies and people I talk to each week using Gist. I don’t need to install any app; I go to the Gist website and all my interactions, whether email, calendar, Facebook or Twitter are stack-ranked by importance on my Gist dashboard.

I could work on a collaborative planning spreadsheet, document, or wiki page using Google Docs and Sites instead of tossing files on flash drives and never-ending email threads with constant revisions.

Truthfully, I was able to do all the above work securely, in the cloud, with need for nothing more than the browser on the Mac Pro I happened to be using while encoding the video. I didn’t need processor power; it happened in the cloud. I didn’t need a flash drive because my files and data were all in the cloud. I didn’t need to install applications or plugins or even use a certain browser. My work just gets done wherever I am. And if I’m in the edit bay or on a friend’s laptop or even at my mom’s house, I can be just as productive because my anywhere nowhere office is all I need.

Meet the Experts – Pixel Heads interview with Peter Coffee

Posted on by Jeff Grosse in Force.com | 4 Comments

Peter CoffeeMarcelo Lewin, of the Pixel Heads Network recently posted an interview with Peter Coffee, platform evangelist for Salesforce.com.  Pixel Heads specializes in videos, blogs, and podcasts aimed at entertaining, informing, and teaching digital content authors.  

An interesting point Coffee brings up in the interview is the broad use of the term “platform” today.  He helps differentiate the requirements of scaling an application built on the Force.com platform versus on other platforms such as Facebook.  Some application developers are now finding out a kind of “cost of success.”  He says that while some Facebook application developers are happy to learn that their app is modestly popular, the Facebook platform is merely the gateway to their application and if they want to scale up to the masses, they’re facing increased hardware, bandwidth, and software costs to scale up their application.  The issue of scaling on Force.com is not an issue any Force.com developers need to worry about. 

Pixel HeadsTo find out more about how Pixel Heads uses Salesforce.com and Amazon S3 for their network, you can catch it here.  There they talk about how the scaling of Amazon S3 allows them to serve their content worldwide to 10 or 10,000 people simultaneously without degraded performance or even any change made by Pixel Heads.  

It kind of goes back to the analogy of the power company.  I don’t have to worry about whether all my lights will go on in my house if I decide to illuminate them all at the same time.  The power company handles the load and I don’t need to call and request extra power, it’s just made available to me at a predetermined price.  

You can follow Pixel Heads at @PixelHeadsNet on Twitter  You can follow me at @CRMFYI on Twitter.