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	<title>CRMFYI &#187; Social Networking</title>
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	<description>Good to know news, views, and stuff you can use about Salesforce.com</description>
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		<title>A Little Help from My Friends</title>
		<link>http://crmfyi.com/a-little-help-from-my-friends/</link>
		<comments>http://crmfyi.com/a-little-help-from-my-friends/#comments</comments>
		<pubDate>Mon, 21 Feb 2011 18:53:00 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[customization]]></category>
		<category><![CDATA[friends]]></category>
		<category><![CDATA[Visualforce]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=425</guid>
		<description><![CDATA[In a demonstration of community and collaboration, Mike Gerholdt and I have created a blog post / demo video of utilizing inline Visualforce to display rich text info in standard page layouts without using fields.  <a href="http://crmfyi.com/a-little-help-from-my-friends/" >&#8594;</a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>When Hit or Miss Research Just Doesn&#8217;t Cut It in Business, You Need To Try Gist</title>
		<link>http://crmfyi.com/when-hit-or-miss-research-just-doesnt-cut-it-in-business-you-need-to-try-gist/</link>
		<comments>http://crmfyi.com/when-hit-or-miss-research-just-doesnt-cut-it-in-business-you-need-to-try-gist/#comments</comments>
		<pubDate>Thu, 14 Oct 2010 05:01:47 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Integration]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=381</guid>
		<description><![CDATA[When Shane Mac at Gist approached me for a quick guest blog post on how I use Gist, I jumped at the opportunity. It&#8217;s easy to talk about companies and products that make your life better. Today my post hit their blog and you can certainly read more about it here. Just as a bonus feature for Salesforce enthusiasts, I figured I&#8217;d give you a couple more insights on why I like Gist. A one-sentence description of Gist is &#8220;Aggregated &#8230; <a href="http://crmfyi.com/when-hit-or-miss-research-just-doesnt-cut-it-in-business-you-need-to-try-gist/" >&#8594;</a>]]></description>
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		<slash:comments>7</slash:comments>
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		<title>The Day the Earth was Chatterized</title>
		<link>http://crmfyi.com/the-day-the-earth-was-chatterized/</link>
		<comments>http://crmfyi.com/the-day-the-earth-was-chatterized/#comments</comments>
		<pubDate>Tue, 22 Jun 2010 12:30:49 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Chatter]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[chatter exchange]]></category>
		<category><![CDATA[chatter labs]]></category>
		<category><![CDATA[collaboration]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=322</guid>
		<description><![CDATA[Can you think of a significant day in the history of software? I&#8217;m looking for a day that a single company changed the way millions of people do business and made them more productive. I&#8217;m guessing there have been a few; but honestly none of them quickly come to mind. From this point forward though, June 22, 2010 ought to stick in your mind as &#8220;The Day the Earth was Chatterized. &#8220; Salesforce Chatter is a collaboration platform for business &#8230; <a href="http://crmfyi.com/the-day-the-earth-was-chatterized/" >&#8594;</a>]]></description>
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		<slash:comments>12</slash:comments>
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		<title>Be a Hero to Your Users</title>
		<link>http://crmfyi.com/be-a-hero-to-your-users/</link>
		<comments>http://crmfyi.com/be-a-hero-to-your-users/#comments</comments>
		<pubDate>Fri, 26 Feb 2010 04:48:05 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[AppExchange]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=262</guid>
		<description><![CDATA[This week I had a chance to write a guest blog post for the Salesforce AppExchange. I chose to write about utilizing networks to become a hero to your Salesforce users. It&#8217;s not hard, it really doesn&#8217;t take that much time, and in the beginning, you can even start out by just listening in. No matter your experience level with Salesforce, you&#8217;ll gain a lot, just by listening on on some of the channels I mention. Have a look and &#8230; <a href="http://crmfyi.com/be-a-hero-to-your-users/" >&#8594;</a>]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>My Dreamforce 09 Game Plan</title>
		<link>http://crmfyi.com/my-dreamforce-09-game-plan/</link>
		<comments>http://crmfyi.com/my-dreamforce-09-game-plan/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 06:16:56 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Dreamforce]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Sponsors]]></category>
		<category><![CDATA[Dreamforce 09]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=195</guid>
		<description><![CDATA[The bags are almost packed.  I&#8217;m nearly ready to go.  Before I pack up the laptop for the trip, I thought I&#8217;d pass along some info on where I&#8217;ll be and what I&#8217;ll be doing at Dreamforce, just in case you&#8217;d like to find me among our newest 15,000+ friends. New Attendee Orientation Tuesday night at 5 PM in N134 is the New Attendee Orientation led by Tom Wong.  I&#8217;m going to be giving a few tips to the new &#8230; <a href="http://crmfyi.com/my-dreamforce-09-game-plan/" >&#8594;</a>]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>Salesforce Service Cloud 2 Introduces Knowledge, Answers, and the Greatly Anticipated, Native Salesforce for Twitter</title>
		<link>http://crmfyi.com/salesforce-service-cloud-2-introduces-knowledge-answers-and-the-greatly-anticipated-native-salesforce-for-twitter/</link>
		<comments>http://crmfyi.com/salesforce-service-cloud-2-introduces-knowledge-answers-and-the-greatly-anticipated-native-salesforce-for-twitter/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 04:00:43 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[AppExchange]]></category>
		<category><![CDATA[Customization]]></category>
		<category><![CDATA[Force.com]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Service and Support]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[forums]]></category>
		<category><![CDATA[instranet]]></category>
		<category><![CDATA[knowledgebase]]></category>
		<category><![CDATA[service cloud]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=187</guid>
		<description><![CDATA[Momentum keeps growing in the Service and Support realm at Salesforce.com.  What started as humble beginnings back in 2005 as relatively simple case management is now expanding to be the most comprehensive Service and Support offering yet; the Salesforce Service Cloud 2.  With 8,000 companies already using the &#8220;current&#8221; Service Cloud platform, Salesforce has cemented their commitment to continued innovation, putting time, money, and developers behind building the best service offering available on any platform and for any business. Service &#8230; <a href="http://crmfyi.com/salesforce-service-cloud-2-introduces-knowledge-answers-and-the-greatly-anticipated-native-salesforce-for-twitter/" >&#8594;</a>]]></description>
		<wfw:commentRss>http://crmfyi.com/salesforce-service-cloud-2-introduces-knowledge-answers-and-the-greatly-anticipated-native-salesforce-for-twitter/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Bargain Hunters Rejoice!  Get into Dreamforce 09 for Half Price; Only $599</title>
		<link>http://crmfyi.com/bargain-hunters-rejoice-get-into-dreamforce-09-for-half-price-only-599/</link>
		<comments>http://crmfyi.com/bargain-hunters-rejoice-get-into-dreamforce-09-for-half-price-only-599/#comments</comments>
		<pubDate>Fri, 17 Apr 2009 04:22:47 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Dreamforce]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Bargain]]></category>
		<category><![CDATA[Dreamforce 09]]></category>
		<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=181</guid>
		<description><![CDATA[Dreamforce is the annual user conference of Salesforce.com, and even though it doesn&#8217;t start for another seven months, now is the time for a great deal on passes to this year&#8217;s conference.  The dates for Dreamforce 09 are November 17-20 this year, and it&#8217;s held in San Francisco. Just contact your Salesforce Account Executive before the middle of July when registration for Dreamforce officially begins and you can pick up passes for just $599 each, half off last year&#8217;s regular price &#8230; <a href="http://crmfyi.com/bargain-hunters-rejoice-get-into-dreamforce-09-for-half-price-only-599/" >&#8594;</a>]]></description>
		<wfw:commentRss>http://crmfyi.com/bargain-hunters-rejoice-get-into-dreamforce-09-for-half-price-only-599/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Salesforce Users Reach Critical Mass on Twitter and Validate the Extent of the Salesforce Outage Today Live</title>
		<link>http://crmfyi.com/salesforce-users-reach-critical-mass-on-twitter-and-validate-the-extent-of-the-salesforce-outage-today-live/</link>
		<comments>http://crmfyi.com/salesforce-users-reach-critical-mass-on-twitter-and-validate-the-extent-of-the-salesforce-outage-today-live/#comments</comments>
		<pubDate>Wed, 07 Jan 2009 06:25:09 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=173</guid>
		<description><![CDATA[It&#8217;s days like this that you can hopefully see a great reason to at least pay attention to Twitter, even if you don&#8217;t yet have an account there and participate.  This afternoon, I was adding notes to an internal support case on my ever-so-faithful Salesforce.com Case tab.  I hit Save, and it started chugging&#8230;..and chugging&#8230;.and eventually, just got hung.  My first reaction was to fire up Tweetdeck (IMHO, the best Twitter interface out there) and I looked at my continual &#8230; <a href="http://crmfyi.com/salesforce-users-reach-critical-mass-on-twitter-and-validate-the-extent-of-the-salesforce-outage-today-live/" >&#8594;</a>]]></description>
		<wfw:commentRss>http://crmfyi.com/salesforce-users-reach-critical-mass-on-twitter-and-validate-the-extent-of-the-salesforce-outage-today-live/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Relive Dreamforce 08 in the Comfort of Your Home or Office</title>
		<link>http://crmfyi.com/relive-dreamforce-08-in-the-comfort-of-your-home-or-office/</link>
		<comments>http://crmfyi.com/relive-dreamforce-08-in-the-comfort-of-your-home-or-office/#comments</comments>
		<pubDate>Tue, 11 Nov 2008 17:09:41 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Dreamforce]]></category>
		<category><![CDATA[Force.com]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Dreamforce 08]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=168</guid>
		<description><![CDATA[Salesforce has provided the Dreamforce 08 breakout sessions in record time this year.  Kudos to Erica Kuhl and her web services team at Salesforce tor getting them up so quickly. Head on over to the Salesforce.com Community site and check out all the sessions you wanted to attend but couldn&#8217;t get to.  This year they have much better packaging of the content as the audio is synced to all the slides shown in the session.  Now you&#8217;ll see everything you &#8230; <a href="http://crmfyi.com/relive-dreamforce-08-in-the-comfort-of-your-home-or-office/" >&#8594;</a>]]></description>
		<wfw:commentRss>http://crmfyi.com/relive-dreamforce-08-in-the-comfort-of-your-home-or-office/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Successforce 3.0 &#8211; Come and Join Us</title>
		<link>http://crmfyi.com/successforce-30-come-and-join-us/</link>
		<comments>http://crmfyi.com/successforce-30-come-and-join-us/#comments</comments>
		<pubDate>Tue, 23 Sep 2008 03:36:39 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[User Groups]]></category>
		<category><![CDATA[Community]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=152</guid>
		<description><![CDATA[Ever wanted to make your voice heard in the Successforce Community?  Well, Salesforce gives you lots of outlets to express yourself, but do you ever feel confused by all the parts of the overall Salesforce Community site?  Wikis, blogs, user groups, Connect on Demand, forums, articles, ideas, guides&#8230;.they are all a part of the community, but how are you making use of them? Here&#8217;s your chance to get the ear of Salesforce and help shape the next generation of the &#8230; <a href="http://crmfyi.com/successforce-30-come-and-join-us/" >&#8594;</a>]]></description>
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		<slash:comments>1</slash:comments>
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