Can you think of a significant day in the history of software? I’m looking for a day that a single company changed the way millions of people do business and made them more productive. I’m guessing there have been a few; but honestly none of them quickly come to mind. From this point forward though,

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Momentum keeps growing in the Service and Support realm at Salesforce.com.  What started as humble beginnings back in 2005 as relatively simple case management is now expanding to be the most comprehensive Service and Support offering yet; the Salesforce Service Cloud 2.  With 8,000 companies already using the “current” Service Cloud platform, Salesforce has cemented

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Dreamforce is the annual user conference of Salesforce.com, and even though it doesn’t start for another seven months, now is the time for a great deal on passes to this year’s conference.  The dates for Dreamforce 09 are November 17-20 this year, and it’s held in San Francisco. Just contact your Salesforce Account Executive before the

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It’s days like this that you can hopefully see a great reason to at least pay attention to Twitter, even if you don’t yet have an account there and participate.  This afternoon, I was adding notes to an internal support case on my ever-so-faithful Salesforce.com Case tab.  I hit Save, and it started chugging…..and chugging….and

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Salesforce has provided the Dreamforce 08 breakout sessions in record time this year.  Kudos to Erica Kuhl and her web services team at Salesforce tor getting them up so quickly. Head on over to the Salesforce.com Community site and check out all the sessions you wanted to attend but couldn’t get to.  This year they

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Ever wanted to make your voice heard in the Successforce Community?  Well, Salesforce gives you lots of outlets to express yourself, but do you ever feel confused by all the parts of the overall Salesforce Community site?  Wikis, blogs, user groups, Connect on Demand, forums, articles, ideas, guides….they are all a part of the community,

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