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	<title>CRMFYI &#187; Service and Support</title>
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		<title>Salesforce Service Cloud 2 Introduces Knowledge, Answers, and the Greatly Anticipated, Native Salesforce for Twitter</title>
		<link>http://crmfyi.com/salesforce-service-cloud-2-introduces-knowledge-answers-and-the-greatly-anticipated-native-salesforce-for-twitter/</link>
		<comments>http://crmfyi.com/salesforce-service-cloud-2-introduces-knowledge-answers-and-the-greatly-anticipated-native-salesforce-for-twitter/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 04:00:43 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[AppExchange]]></category>
		<category><![CDATA[Customization]]></category>
		<category><![CDATA[Force.com]]></category>
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		<guid isPermaLink="false">http://crmfyi.com/?p=187</guid>
		<description><![CDATA[Momentum keeps growing in the Service and Support realm at Salesforce.com.  What started as humble beginnings back in 2005 as relatively simple case management is now expanding to be the most comprehensive Service and Support offering yet; the Salesforce Service Cloud 2.  With 8,000 companies already using the &#8220;current&#8221; Service Cloud platform, Salesforce has cemented their commitment to continued innovation, putting time, money, and developers behind building the best service offering available on any platform and for any business. Service &#8230; <a href="http://crmfyi.com/salesforce-service-cloud-2-introduces-knowledge-answers-and-the-greatly-anticipated-native-salesforce-for-twitter/" >&#8594;</a>]]></description>
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		<slash:comments>11</slash:comments>
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		<title>Summer 09 Sets Sail this June with Features You Want and Need</title>
		<link>http://crmfyi.com/summer-09-sets-sail-this-june-with-features-you-want-and-need/</link>
		<comments>http://crmfyi.com/summer-09-sets-sail-this-june-with-features-you-want-and-need/#comments</comments>
		<pubDate>Tue, 12 May 2009 05:31:42 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Service and Support]]></category>
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		<category><![CDATA[summer 09]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=183</guid>
		<description><![CDATA[  Excitement builds around three times a year about what goodies Salesforce will deliver to their users via a painless application upgrade.  A few months before a release, you get some glimpses from the Idea Exchange of what’s coming, but then about a month before the release goes out the door, you get the final Release Notes that detail all the stuff they’ve been working on.  Summer 09 is coming this June and has a good dose of enhancements and new features.  &#8230; <a href="http://crmfyi.com/summer-09-sets-sail-this-june-with-features-you-want-and-need/" >&#8594;</a>]]></description>
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		<slash:comments>8</slash:comments>
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		<title>Dreamforce 07 Breakout Sessions Begin Showing Up Online</title>
		<link>http://crmfyi.com/dreamforce-07-breakout-sessions-begin-showing-up-online/</link>
		<comments>http://crmfyi.com/dreamforce-07-breakout-sessions-begin-showing-up-online/#comments</comments>
		<pubDate>Fri, 21 Sep 2007 04:53:11 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[AppExchange]]></category>
		<category><![CDATA[Customization]]></category>
		<category><![CDATA[Data Mining]]></category>
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		<category><![CDATA[Dreamforce 07]]></category>
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		<guid isPermaLink="false">http://crmfyi.com/?p=102</guid>
		<description><![CDATA[See the sessions you missed at Dreamforce 07.&#160; They&#8217;re starting to show up on Google Video.&#160; About 50 of the breakout sessions are available already and more will be added soon.&#160; To see what&#8217;s&#160;available now, search Google Video for Dreamforce and sort the results by Date.&#160; If you&#8217;d like to know when new videos are posted, you can&#160;subscribe to the RSS feed for new videos with the Dreamforce tag. You&#8217;ll also find some user submitted videos of the excitement of &#8230; <a href="http://crmfyi.com/dreamforce-07-breakout-sessions-begin-showing-up-online/" >&#8594;</a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>If a Customer Complains About Your Company on the Internet and You Donâ€™t Notice It, Will Anyone?</title>
		<link>http://crmfyi.com/if-a-customer-complains-about-your-company-on-the-internet-and-you-don%e2%80%99t-notice-it-will-anyone/</link>
		<comments>http://crmfyi.com/if-a-customer-complains-about-your-company-on-the-internet-and-you-don%e2%80%99t-notice-it-will-anyone/#comments</comments>
		<pubDate>Wed, 30 May 2007 04:58:01 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Integration]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Service and Support]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=31</guid>
		<description><![CDATA[John Ragsdale, of the Service &#38; Support Professionals Association (SSPA), writes about a new service called TruCast by Visible Technologies that brings visibility to what your customers or anyone&#160;is saying about your company across the Internet and blogosphere. What I find potentially even more interesting is that this tool not only identifies what is being said about your company, but it brings into view the overall sentiment of their posts and even maps out their sphere of influence across social &#8230; <a href="http://crmfyi.com/if-a-customer-complains-about-your-company-on-the-internet-and-you-don%e2%80%99t-notice-it-will-anyone/" >&#8594;</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Jira Bug Tracking Connector Made Available for Salesforce</title>
		<link>http://crmfyi.com/jira-bug-tracking-connector-made-available-for-salesforce/</link>
		<comments>http://crmfyi.com/jira-bug-tracking-connector-made-available-for-salesforce/#comments</comments>
		<pubDate>Wed, 16 May 2007 11:11:27 +0000</pubDate>
		<dc:creator>Jeff Grosse</dc:creator>
				<category><![CDATA[Integration]]></category>
		<category><![CDATA[Service and Support]]></category>

		<guid isPermaLink="false">http://crmfyi.com/?p=21</guid>
		<description><![CDATA[Go2Group has announced the availability of a plugin that bridges bug and issue tracking from Atlassian Jira&#160;to Salesforce.com.&#160; The plugin allows Salesforce Service &#38; Support users to enter issues right within Salesforce, porting all the relevant account information into Jira.&#160; Likewise, your Jira data is made available through Salesforce cases.&#160; From my look into Jira before, it&#8217;s a pretty robust issue tracking system that is quite inexpensive to purchase and maintain.&#160; Since issue tracking has not had a native app &#8230; <a href="http://crmfyi.com/jira-bug-tracking-connector-made-available-for-salesforce/" >&#8594;</a>]]></description>
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		<slash:comments>4</slash:comments>
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