Momentum keeps growing in the Service and Support realm at Salesforce.com. What started as humble beginnings back in 2005 as relatively simple case management is now expanding to be the most comprehensive Service and Support offering yet; the Salesforce Service Cloud 2. With 8,000 companies already using the “current” Service Cloud platform, Salesforce has cemented
If you’re a small business and haven’t heard of Salesforce.com, it’s time you get to know them. It’s Salesforce that really pioneered “the cloud,” or running your business without a server, and today they’ve made it affordable for you to effectively manage your business contacts on an enterprise-class platform that’s accessible anywhere there’s a browser. And when
Interested in checking out Dreamforce 09 in San Francisco but tough times have you strapped for cash getting there? The Dreamforce planning team has the answer for you. It’s a contest they’re running on YouTube until September 25 and three lucky winners will be winning a fantastic VIP package that includes Entrance to the Dreamforce
It seems that in the midst of tightening budgets, reducing workforces, and declining revenues, you’d think there would be no such thing as something for free. Who’s going to give away anything for nothing? It seems that Salesforce and Google are happy to give stuff away. Your company can get Google Apps Stadard Edition for
Excitement builds around three times a year about what goodies Salesforce will deliver to their users via a painless application upgrade. A few months before a release, you get some glimpses from the Idea Exchange of what’s coming, but then about a month before the release goes out the door, you get the final
How would you like to see the next generation of Salesforce user interface and influence the features that they work on for the future? You can do that by participating in usability studies with Salesforce that are going on all the time. Not only can you see all this, you’ll get compensated for the hour
Dreamforce is the annual user conference of Salesforce.com, and even though it doesn’t start for another seven months, now is the time for a great deal on passes to this year’s conference. The dates for Dreamforce 09 are November 17-20 this year, and it’s held in San Francisco. Just contact your Salesforce Account Executive before the
Randall Isaac, CEO of Bluetide Management is my guest blogger today. I’ve known Randall for a year and a half and his company specializes in unearthing data hidden in CRM that affects decision making and bottom lines. Sales process makes a dramatic improvement on revenue performance, yet the majority of sales managers don’t use it
Nik Panter, a fellow Twitterer, posted a great response today to an article about “10 key issues that On Demand (SaaS) CRM systems won’t tell you about.” The original article was written by Peter Thomas, a systems veteran, though obviously he’s not much of a supporter of the Cloud. I applaud Nik for hitting each
Attention Salesforce.com end users in the Sales. If you’d like to get a $100 Amazon.com gift certificate and help shape the future of Salesforce.com, the Salesforce Usability Team needs you. I’ve participated in usability studies with Salesforce for a few years and it’s a fantastic program. It only takes about an hour of your time,