Get Excited about Winter 10 – Best New Features

Posted on September 11, 2009 by Jeff Grosse in News | Leave a comment

Jeff Douglas provided a fantastic summary of some of the best features coming in the upcoming October release of Salesforce Winter 10. It’s really worth a read. Thanks for writing it Jeff.

Salesforce Service Cloud 2 Introduces Knowledge, Answers, and the Greatly Anticipated, Native Salesforce for Twitter

Posted on September 8, 2009 by Jeff Grosse in AppExchange, Customization, Force.com, News, Productivity, Service and Support, Social Networking | 11 Comments

Momentum keeps growing in the Service and Support realm at Salesforce.com. What started as humble beginnings back in 2005 as relatively simple case management is now expanding to be the most comprehensive Service and Support offering yet; the Salesforce Service Cloud 2. With 8,000 companies already using the “current” Service Cloud platform, Salesforce has cemented their commitment to continued innovation, putting time, money, and developers behind building the best service offering available on any platform and for any business. Service … →

New Salesforce Contact Manager Edition Makes it Affordable for SMBs to Get In the Cloud

Posted on September 1, 2009 by Jeff Grosse in News, Sales | 19 Comments

If you’re a small business and haven’t heard of Salesforce.com, it’s time you get to know them. It’s Salesforce that really pioneered “the cloud,” or running your business without a server, and today they’ve made it affordable for you to effectively manage your business contacts on an enterprise-class platform that’s accessible anywhere there’s a browser. And when your business grows, Salesforce can grow with you. For years, large companies have managed their business relationships and processes using rather complex software known as … →