If a Customer Complains About Your Company on the Internet and You Donâ€™t Notice It, Will Anyone?

Posted on May 29, 2007 by Jeff Grosse in Analytics, Integration, Marketing, Sales, Service and Support | Leave a comment

John Ragsdale, of the Service & Support Professionals Association (SSPA), writes about a new service called TruCast by Visible Technologies that brings visibility to what your customers or anyone is saying about your company across the Internet and blogosphere. What I find potentially even more interesting is that this tool not only identifies what is being said about your company, but it brings into view the overall sentiment of their posts and even maps out their sphere of influence across social … →

How I Forgot All My Passwords and Kept Right on Working

Posted on May 26, 2007 by Jeff Grosse in Productivity, Tools | 3 Comments

My browser hits dozens of sites each day, whether work related or personal. In order to provide a personal browsing experience, each one wants to know who I am. Obviously certain applications like Salesforce.com use identity to ensure I see what I’m supposed to and nothing more. My problem is, each site has one or more logins and remembering which login I use as well as which password I’ve associated with each site had grown to be a nightmare. That’s … →

What’s the Significance of June 5?

Posted on May 24, 2007 by Jeff Grosse in News, Predictions | Leave a comment

So the Internet is a flutter with speculation of what the recently announced Salesforce.com – Google partnership really means. Now it’s been said to mark your calendars for a June 5 announcement with a “major valley” player. That may or may not be Google, but keep a look out. People are getting their predictions ready. Read more thoughts on it from a few of these sources. MoonwatcherRed HerringMarker BlogForresteri-DialogueTech RepublicZD NetEightBlackTech Dirt Technorati Tags: salesforce.com, google, partnership, merger

Rigorous Evaluation Finds Salesforce.com One of the World’s Most Ethical Companies

Posted on May 24, 2007 by Jeff Grosse in News | Leave a comment

Corporate compliance and ethics watchdog Ethisphere today announced that Salesforce.com is part of their 2007 list of the World’s Most Ethical Companies. Not simply based on ethics though, the evaluation is deeper, looking at internal systems, citizenship, governance, innovation, executive leadership, industry leadership, perception and reputation, transparency, and legal and regulatory aspects of business. It’s no small thing to win such an award in an age of corporate scandal and decay in business ethics. This announcement should provide customers and … →

If You Pitch It, They Will Fund….At Least Some Have – To the Tune of $225 Mil

Posted on May 21, 2007 by Jeff Grosse in AppExchange, Customization, Integration | Leave a comment

If you’ve watched the AppExchgange over the past 16 months, you’ve seen it grow from 150 initial applications to almost 600 today. And in that time, entrepreneurs and innovative thinkers have pitched some great applications, technologies, business practices, and concepts to venture capitalists. Some two dozen companies have already received more than $225 Mil USD in funding to develop for the AppExchange and propel them through this new age of on-demand services. Today, Salesforce announced the formation of the AppExchange Venture … →

Salesforce Exec Points to SAP’s Flaws in New A1S “SaaS”

Posted on May 18, 2007 by Jeff Grosse in Competitors, International | Leave a comment

Reluctantly, after saying Software as a Service (SaaS) is just a fad, it looks like SAP is trying to catch the wave now with it’s A1S offering which it’s floating in front of customers and partners. Will it catch the wave or will it be chained down by old business models and thinking? In a CIO article, Lindsey Armstrong, Salesforce.com Co-President for EMEA points out how SAP’s strategy is flawed. The core business model of Salesforce.com makes it unique and … →

Asia Warms its Welcome of Salesforce.com

Posted on May 17, 2007 by Jeff Grosse in International, News | Leave a comment

A fair portion of the Salesforce earnings call this week focused on their international growth and wins, both across Europe and Asia. Who can blame them for celebrating? Asia has been a tough market for traditionally North American companies to penetrate. This quarter, revenue in Europe was up 71% year over year and 13% from Q4. Revenue in Asian was up 85% year over year and 14% from Q4. The revenue generated outside North America now accounts for 23% of their total. With … →

Jira Bug Tracking Connector Made Available for Salesforce

Posted on May 16, 2007 by Jeff Grosse in Integration, Service and Support | 4 Comments

Go2Group has announced the availability of a plugin that bridges bug and issue tracking from Atlassian Jira to Salesforce.com. The plugin allows Salesforce Service & Support users to enter issues right within Salesforce, porting all the relevant account information into Jira. Likewise, your Jira data is made available through Salesforce cases. From my look into Jira before, it’s a pretty robust issue tracking system that is quite inexpensive to purchase and maintain. Since issue tracking has not had a native app … →

I’d Rather They Buy Yahoo!

Posted on May 14, 2007 by Jeff Grosse in Competitors | Leave a comment

Kevin Kelleher of The Street.com compiled a list of companies he’d rather see Microsoft buy over Yahoo! Salesforce.com came in 3rd in his list. The overlap of CRM applications is quite apparent, though I still have yet to believe that Microsoft will be able to successfully deploy multi-tenancy scalably with Dynamics. Salesforce’s acquisition of Koral last month though is what Kelleher thinks puts Salesforce squarely in competition for document collaboration, project, and contract management. While Kelleher would rather see this … →

100,000,000 Transaction Mark; Any Predictions?

Posted on May 14, 2007 by Jeff Grosse in Predictions | 3 Comments

Just out of curiosity, does anyone have any thoughts on when Salesforce will cross the 100 mil transactions per day mark? May 8 broke the 90 mil mark, so the next milestone must be 100 mil. My own personal prediction is August 29, 2007. My reason for choosing then is that you’re nearing month end, mid week, having taken on one more quarter’s worth of customers, and last but not least, Marc Benioff will have just over two weeks to … →